TrendAI Video Support

Need help with TrendAI Video? Email us at contact@bilgames.io and we’ll get back to you within 2 business days.

What does TrendAI Video do?

You set up your profile once with a quick guided scan of your own face, choose a short clip, and TrendAI creates a new version of it with you in it. Your face can only come from your own camera scan.

Why do I see the content rules every time I upload?

Before every upload, TrendAI shows our content rules and asks for your consent. Every video, photo and piece of text you add is then checked automatically. Sexual content, children, violence, hate, public figures, political or religious messaging and the other categories listed in the app are refused.

Why was my video refused?

Our automatic check found something our content rules don’t allow, or the check couldn’t be completed. Try a different clip of everyday content, such as travel, café or pet videos. If you think it was a mistake, email us.

How long does a video take?

Rendering usually takes several minutes. You don’t need to keep the app open; we’ll send a notification when your video is ready.

How do I delete my face scan?

On the home screen, tap the trash icon on your “Profile ready” card.

How do I delete my account?

Tap the profile icon at the top left, then Delete account. This permanently deletes your account, face scan, full-body photo, imported videos and every video you made.

How do I stop sharing my photos and videos with AI providers?

On the home screen, find “Third-party AI sharing” and tap Stop sharing. TrendAI will ask again before your next video.

How do I report a video?

Email contact@bilgames.io with a description and, if possible, a copy of the video. We investigate every report and remove content that violates our Terms.